Wednesday, March 25, 2009

Frustrating

My mom bought my sister a laptop computer for Christmas. Since Terri is in a Nursing Home its gives her something to do. Well it worked Saturday and she went to turn it on on Sunday would not turn on. Mom brought it to me so I could get it taken care of. It is so frustrating when you call a company and they
1. don't listen and
2. don't have a clue what you are talking about because they are reading everything from a script.
All I needed was for them to send me a box so that I could mail it to them for repair. Simple right, no way!! After we played 20 questions I finally told her THERE are NO lights on the computer it WILL not turn on. Since it is a HP and they have our phone number down when we ordered Meridith's computer she wanted to tell me that the numbers didn't match up. I told her for the computer that went with the sweetiepie email address was my daughters but this is a different computer. Sometimes it would be so much nicer if.... they just listened instead of reading the script. Enough venting!!

5 comments:

Playful Professional said...

I think one ofthe most infuriating things is customer service that has no idea what they're talking about. And the fact that you can't ever talk to anyone other than a call center.

luvmykids said...

Oh, I am so with you on this! It's also more annoying when you can't understand them.

Cee Cee said...

I hear ya! I just tried to cancel an e-mail account yesterday...let me tell ya! I ended up getting kinda curt to the gal I was talking to because I couldn't understand her accent and because she kept reading her stupid script to get me to continue paying the company for services I no longer needed! GRRRR! Dumb "customer service"! Hope you get it worked out with the computer. Good luck:)

Rach said...

Oh, don't even get me going on "customer service". You're lucky you could even understand them. Most of the time I don't think they are even speaking English. So frustrating! I hope you got everything worked out.

Natalie said...

I'm with you too, so irritating and frustrating at times.