My mom bought my sister a laptop computer for Christmas. Since Terri is in a Nursing Home its gives her something to do. Well it worked Saturday and she went to turn it on on Sunday would not turn on. Mom brought it to me so I could get it taken care of. It is so frustrating when you call a company and they
1. don't listen and
2. don't have a clue what you are talking about because they are reading everything from a script.
All I needed was for them to send me a box so that I could mail it to them for repair. Simple right, no way!! After we played 20 questions I finally told her THERE are NO lights on the computer it WILL not turn on. Since it is a HP and they have our phone number down when we ordered Meridith's computer she wanted to tell me that the numbers didn't match up. I told her for the computer that went with the sweetiepie email address was my daughters but this is a different computer. Sometimes it would be so much nicer if.... they just listened instead of reading the script. Enough venting!!