Tuesday, March 4, 2008

Weather in Texas

When the weather happens in Texas. Its not always fun to work at the airport for a airline. On Sunday we had a few thunderstorms. If your not from Texas than you may not understand how it works. The weather can be just beautiful and out of no where comes this huge thunderstorm... lighting and all that comes with it. Don't get me wrong, they are quite amazing to watch if you don't have any where to go...BUT.....working for an airline it creates its own set of problems. Some of which we can control (passengers tempers) some of which we can not .. lighting strikes with in 5 miles of the airport. Then add weather somewhere else like Gunnison, Co you know the ski resorts that are having great seasons....because of all the snow BUT sometimes it makes it hard to land airplanes. On Sunday that happened a plane left for Gunnison and got close and could not land they were not allowing any planes to land due to the weather and so it turned around and came back to DFW...with all the unHappy people. Ok most of the people were fine but on occasion we get a really nasty one. It didn't even have to do with the weather. This lady had apparently hurt her foot or leg but she had crutches and when she got off the plane she had a wheelchair. He husband wanted a cart to take them to baggage claim. From where I was standing I could see the exit. I explained that the carts can't take him to baggage claim but if he need one I could call one but i showed him the exit. He then wanted a cart to take them to the exit (mind you its not far I can see the sign and can read it in my old age) and a cart to meet them on the other side. I explained that the carts are not on the other side of security. I told him that I could call a wheelchair aid. He said she is already in a wheelchair. I told him that I would call for a wheelchair aid to push her to baggage claim. He asked how long and I told him I don't know and we never do, it depends on how many other people have requested wheelchair aids. Their flight diverted back to DFW and then I had the flight to San Jose Costa Rica next. About 45 min after they came in, just enough time to clean and board the plane. She came up to me and asked me how long and I told her I didn't know but they should be here shortly. She then said or is it that YOU prefer to only help abled bodied people. It so took me by surprise. I told her that is not true. That I have a sister with only 1 leg and I try to help everyone. Then the wheelchair aid walked up and I told the aid that she needed to go to baggage claim to get her bags then to the van to the hotel. I was so taken back by her attitude. I think sometimes I have seen it all and then realize that I have not. I had a man who's flight was canceled and he was put on a late flight due to weather. he was very pleasant. I told him that I appreciated him for not being angry, He said that he had one time been rude an ugly to an agent and had regretted it ever since and he said he would never be like that again. Kudos to him...He was a very pleasant man. Sunday night shift went from being 5 hours to 7. I almost had to stay 10. But they let me go after just 2 hours extra. Then on Monday it snowed. I was lucky my shift ended at 10p but any one off after 10:15 had to stay 2 hours. It was quickly turning in to a bad night. Last night I met in 2 flight from Cancun Mexico. It is funny to watch them come off the plane in their super short shorts and tank tops and the blast of cold air hits them... They are like OHHHH its cold. it makes me laugh.


John and Rachael said...

Hi Robin!! This is Rachael Sherwood (Hewitt). I found your blog on Marcia's, so I had to come check it out. How are you guys? I am so glad I found your blog, I have always wondered about you guys and the Viglis, Bamricks, etc. It is nice to keep in touch through the blogging world. Come visit my blog sometime it is sherwoodsforest.blogspot.com.

marcia said...

That was cool to here how your job is isn't it fun to find Rachel Hewitt